Retro Products Contact
TRADING TERMS AND CONDITIONS
PLEASE READ BEFORE ORDERING.
goods are checked prior to despatch to ensure satisfactory condition as
far as possible and all computer discs are load-tested. If an item is
found to be "dead on arrival", that is physically damaged upon
receipt or in a non-working condition, at the destination address then
this should be reported to the company within a working day or as soon
as possible. We will then arrange with you for the item to be returned
if necessary for action as appropriate. Please Note that no refunds will
be given specifically for computer program discs which fail to
load/install due to failure/defects in the customer's
hardware/configuration. The period of warranty is generally 30 days from
date of purchase unless otherwise stated in the product documentation or
sales invoice. The company warrants that the product or program performs
only to its stated specification. It shall be the responsibility of the
customer to ensure that the product meets the customer's requirements.
All products carry a RTB warranty against physical defect but NO
TECHNICAL SUPPORT is available beyond our
stated warranty period except
by special arrangement and/ or payment of an extra fee. Purchasers of
the products listed on our web site or in our catalogue are deemed to
accept these terms.and no liability can be accepted by the company for
any losses or damages arising out of the use of the supplied product.
Liability is limited to the repair or replacement of an item if proven
to be faulty following inspection of the item by the company. The stated
warranty does not cover accidental damage or misuse and specifically
excludes consequential loss. If an item appears to show defects during
the normal warranty period, the customer should contact the company to
obtain a returns authority before arranging for the item to be sent back
to us (or, if applicable, to the manufacturer) for full inspection. If
permission is thus granted, the item(s) should be wrapped as when
delivered e.g. in full protective packaging. It is a good idea to keep
the original packaging for this express purpose and to use a suitable
guaranteed delivery service for example via Royal Mail or Parcel Force.
The cost of carriage on returns, as agreed, to be borne by the customer.
Note. The definition of an "item" in the context of the above
is that of any computer disc, consumable, peripheral or accessory;
"the company" is SD Microsystems Ltd also trading as
Locoscript Software. This notice does not affect your statutory rights
including the seven-day right to cancel (in writing) following delivery
(excluding software / product packages which have been opened / used,
personalised products or specialised services and business to business
See our Trading Terms.
Great British Software